FAQ

❇️ FREQUENTLY ASKED QUESTIONS – MORPHOTIC BEAUTY

📩 CONTACT

If you have questions, comments, requests, or would like to exercise your privacy rights, you can contact us via:

📧 customerservice@morphoticbeauty.com
📧 sales@morphoticbeauty.com (purchasing and sales related issues)
📧 support@morphoticbeauty.com
📩 Contact form available on our Website

📦 PRODUCT AVAILABILITY

When will out-of-stock products be available again?

  • Subscribe to our newsletters to be the first to know about restocks and new product launches.
  • We also post all major announcements on our social media: Instagram, Facebook, and others

🎨 SAMPLE VARIATIONS

Why do my samples look different?
The samples shown on our website represent our products as accurately as possible; however, colors may vary depending on:

  • Monitor resolution and color settings.
  • Lighting and camera settings.
  • Skin tone differences.

📑 ORDER QUESTIONS

How can I check the status of my package?

  • You will receive a confirmation email with a tracking number once your order has been processed.
  • You can use this number to check shipping updates.
  • For further assistance, contact support@morphoticbeauty.com (Monday to Friday, 9:00 AM to 5:00 PM).

Can I add a discount code after placing my order?

  • Once an order has been placed, it cannot be edited or have a discount code added.
  • If an item is on sale, the discount will be clearly displayed before purchase.

My order was canceled due to “fraud attempt.” What does this mean?

  • This may be caused by incorrect or incomplete billing information.
  • Our system is designed to protect against fraudulent orders.
  • If your order was canceled in error, the funds will be refunded to your account within 3–4 business days, depending on your bank.

Can I cancel my order after it has been placed?

  • You may cancel your order shortly after purchase, as long as it has not yet begun processing.
  • If the cancel option does not appear, it means your order is already being processed and cannot be stopped.
  • For questions, email support@morphoticbeauty.com with your full name and order number.

Do you cover customs fees?

  • No. Customers are responsible for all customs duties and import taxes.

💳 PAYMENTS

  • All online payments are processed through authorized and secure payment gateways.
  • Morphotic Beauty is not responsible for information breaches or inappropriate transactions carried out by third parties.

©️ COPYRIGHT & INTELLECTUAL PROPERTY

  • All content on morphoticbeauty.com is protected by copyright and intellectual property laws.
  • You may not modify, publish, sell, reproduce, create derivative works, or commercially exploit the site’s content.
  • The site is designed, updated, and maintained by morphoticbeauty.com.

🔄 RETURN POLICY

  • For health and hygiene reasons, we do not accept returns or exchanges.
  • All sales are final.

📦 DAMAGED ITEMS

🚚 SHIPPING

  • Customers are responsible for entering their full and correct shipping address.
  • Morphotic Beauty is not responsible for additional charges due to incorrect addresses, nor for packages marked as delivered by the carrier but reported as “lost or stolen.”
  • Every order includes a tracking number.

Which countries do you ship to?

  • We currently ship to the United States and Puerto Rico.
  • We are working to expand shipping to more countries soon.

Do international customers need to pay customs and taxes?

  • Yes. All customs duties, taxes, and fees are the responsibility of the customer.
  • We are not responsible for delays caused by customs, natural events, or local carriers.
  • We recommend checking your country’s import regulations before placing an order.

🐇 CRUELTY FREE

  • All our products are cruelty free.
  • None of our items are tested on animals.
  • Each product will be clearly labeled.

⏱️ ORDER PROCESSING

  • Orders are processed within 1–2 business days after being received.
  • Due to high demand, this timeframe may vary.

💰 REFUNDS

  • Once your order has been processed, refunds are not allowed.
  • If your order has not yet been processed, we can cancel it to avoid charges to your account.

✨ It is always our pleasure to serve you.
Morphotic Beauty